Terra Red Footed Mug - Gloss White

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 30 days or for store credit or exchange within 60 days of purchase. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at help@forthandnomad.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Forth & Nomad

Attn: Returns

RMA #

731 Yale St  

Houston, 77007  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

We do not refund shipping costs unless the item was faulty or damaged. 

EXCEPTIONS    

The following items cannot be returned or exchanged:

•     Furniture  
•     Art  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

•        Sale items are FINAL SALE and cannot be returned.        
•        All apparel products must be returned new, unworn, unwashed, and unaltered with all original tags attached.   
•        All footwear must be returned in original packaging and show minimal wear on the sole.   
•        Apothecary and pantry products must be in original packaging, unopened and unused.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

713.814.8198

help@forthandnomad.com